Sales Policy for GoldenBee Global

Thank you for choosing GoldenBee Global as your supplier. Our goal is to provide high-quality products and excellent customer service to our customers and partners. Please take a moment to review our Sales Policy, which outlines the terms and conditions of purchasing from us.

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1. Order Accuracy and Fulfillment

At GoldenBee Global, we are committed to ensuring that every order is processed accurately and efficiently. Before shipping your order, we perform thorough quality checks to verify the quantity and condition of the items.

Order Confirmation: Once your order is placed, we will send an order confirmation or invoice email detailing the products, quantities, and any other relevant information. Please review this confirmation carefully and contact us immediately if you notice any discrepancies.

Order Adjustments: If you need to make changes to your order, such as adjusting quantities or modifying product details, please contact us within 24 hours of placing the order. We will do our best to accommodate changes, provided the order has not yet been processed for shipment.

Shipping Delays: We strive to ship all orders promptly. However, due to factors such as stock availability or global logistics challenges, shipping times may vary. We will notify you if there are any delays or issues with your order outside of quoted terms.

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2. No Refunds or Returns

Please note that GoldenBee Global has a strict no refunds or returns policy on wholesale orders. We ask that you review your order carefully before completing the purchase to ensure it meets your needs.

Product Inspection: Upon receiving your order, we strongly recommend inspecting the products for any visible defects or damages immediately. If you find any issues, please contact us within 48 hours of receiving the goods. We will work with you to address the issue, whether it involves replacing defective items (if applicable) or discussing possible alternatives.

Damaged or Defective Goods: In the rare event that items are received damaged or defective, we may, at our discretion, replace or exchange the affected products. Please provide clear photographic evidence of the damage and a detailed description of the issue when contacting us. Claims must be made within 7 days of receiving the order.

Custom or Personalized Orders: Please be aware that we do not accept returns or refunds for custom, personalized, or made-to-order items unless they are defective or damaged upon arrival.

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3. Pricing and Payment

Pricing: All prices listed on our wholesale website or provided in quotes are subject to change without notice. The final price of your order will be confirmed at the time of order placement.

Payment Terms: Payment for wholesale orders is typically required in full at the time of order placement, unless otherwise agreed upon. Orders will not be processed until payment is received and cleared.

Sales Tax: Sales tax may apply to orders based on your location and applicable tax regulations. You are responsible for any taxes, duties, or other governmental fees associated with your order.

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4. Minimum Order Quantities (MOQ)

To place a wholesale order, a minimum order quantity (MOQ) may apply. The MOQ will be specified at the time of order and may vary depending on the product. Orders that do not meet the MOQ may be subject to additional fees or may be rejected.

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5. Shipping and Delivery

Shipping Costs: Shipping costs are calculated based on the weight, size, and destination of your order. We will provide an estimate of shipping costs at the time of order confirmation or quotation if we are providing transportation.

Shipping Methods: We offer a variety of shipping methods, including standard and expedited options. Shipping times may vary based on your location, and we will do our best to provide accurate delivery estimates.

Risk of Loss: Once the goods leave our facility, depending on the agreed upon terms, and especially for international shipping, the risk of loss or damage during shipping may transfer to the customer. We recommend selecting a shipping option that includes insurance, especially for larger or higher-value orders.

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6. Customer Satisfaction

At GoldenBee Global, we are dedicated to providing the best possible experience for our wholesale customers. While we do not offer refunds or returns, we will make every effort to ensure your order is processed correctly and meets your expectations. If you experience any issues with your order or require assistance, please contact our customer support team immediately, and we will work with you to resolve the issue.