FAQ
When will I receive my order?
Orders are usually processed the same day if the order was placed and fully paid by 12:00 PM CST, otherwise the order will ship the following business day. Occasionally, larger orders may require an additional processing day. This only applies to larger wholesale orders shipping multiple cases or pallets.
Where do you ship to?
We will ship to any valid address in the US. We cannot ship to APO, FPO or DPO addresses at this time.
Do you charge sales tax?
If you are a wholesale customer, after submitting your resale certificate / tax ID, you may purchase tax-free.
How do I return a product?
Please see our Return Policy for more information.
How do I care for my products?
Cast iron is renowned for its strength and lasting beauty—part of which includes the development of a natural rust patina over time. This patina can be a protective layer and an aesthetic feature many people love. If you prefer less patina or wish to maintain a specific finish, here are a few tips:
- Regular Cleaning: Use a soft cloth or a brush to remove dirt and debris. Mild soap and water can be used for deeper cleaning, but be sure to dry thoroughly afterward.
- Protective Coatings: Applying a thin coat of oil or wax after cleaning can help reduce moisture contact and slow further rusting.
- Storage: Store cast iron and metal items in a cool, dry place. Prolonged exposure to humidity or standing water can accelerate rust development.
- Surface Maintenance: If you notice rust developing in areas where you don’t want it, gently remove loose rust with a fine steel wool or scouring pad, then follow up with the protective coating of your choice.
Embracing the natural rust patina is often part of enjoying cast iron’s evolving character—but if you prefer a smoother finish, simple ongoing care and occasional protective treatments will help keep your items looking and performing their best.
How can I purchase wholesale?
Please visit this page for more information.